I was reading my friend Colette Carlson's post (http://motivational-speakers-review.com/2012/11/07/health-and-wellness/break-it-up#comment-1892) and I got this radical idea!
Okay, so it's probably another one of my crazy over-the-top ideas – but just think it through. Airports are dreary places filled with grumpy people who are tired and annoyed and sitting like stones waiting for their flights to be delayed. Bored out of their skulls, and depressed from having just spent $25 on a sandwich.
And if my mantra as a motivational speaker is true, that laughter sells, then why not bring laughter to the airport? Wait a minute – just hear me out.
It feels great to laugh. We've all been in places where something funny happened and a group of strangers gathered together and enjoyed the laughter of the moment. Laughter releases tension. It makes the time go by faster. And we simply have more fun while we wait. It also enhances the customer experience – as customers remember that which they have an emotional connection to. It's why people love the flight attendants on Southwest – right? They make the experience lively and fun.
So why not in the airport?
Okay. So some people just want to sleep. That's fine. Give them a place to do that. But then have another place where they are entertained. Whether it's a live comedian, or just a TV playing funny clips – or even a roving magician who makes jokes while creating magic (talk about a fun factor for the kids!). It can't be that hard to liven up the atmosphere a bit. As long as you just keep it clean and appropriate, and try to find comedy that is universal in nature.
Sure, some people would complain. Because that's just what they do. But I'd bet you'd get a lot more happy comments than negative ones. And I'd bet we'd see a radical change in the atmosphere. And that would have to reflect positively on our impression of the airline.
Just an idea…..