Who Will You Surprise Today?

With the exception of birthday parties thrown in my honor, I love a surprise. Why? The older we get the harder it is to have someone create an unexpected moment or memory. Too often we’ve been there, done that. When we are taken by surprise, we feel vibrant, alive and appreciative. At least I did last week while up in the air.

“We have a brother and sister who are on their first solo flight with us today to visit their Dad,” said the Southwest flight attendant, “and they are going to be helping us serve snacks. Please use your manners and say please and thank you to show respect as they learn.”

Wow! This is a first, and I was flooded with the impact of this one gesture.

  1. Making memories. Those two kids will never forget this moment. Not only will they be telling their Dad and all their friends, but they’ll be telling their own kids about the day they passed peanuts and pretzels in the clouds. Heck, it made a memory for me I’ll never forget. And Southwest will be anchored to this moment. Smart, eh?
  2. Reducing fear. Not sure whether these kids were the least bit nervous about flying solo, but we all know that action reduces fear. By putting these kids to work, the flight attendant reduced their stress by getting them engaged in the process.
  3. Crew got a break. By asking for help, the attendants got a faster start on serving drinks and reduced their work load. Pretty cool.
  4.  Manners count. In a graceful way the attendant got to remind everyone of the gift of manners.

What’s your surprise story? This motivational speaker wants to know….


Step into the Truth Booth, improve your life, and laugh along the way with funny motivational speaker Colette Carlson. How did she go from emotional coward and the Pizza Delivery’s favorite customer to #1 sales producer for sales legend Tom Hopkins and Brian Tracy, featured in Success Magazine, a 50 lb. weight loss, and inspiring audiences at Microsoft, Accenture, Pepsi, Boeing, and organizations worldwide? Visit her at http://www.ColetteCarlson.com or call 760-230-1212.

Colette founded Speak Your Truth, Inc. to share her success systems and inspire others to Think It! Speak It! Live It! Her tools and takeaways create authentic, long-lasting change in every aspect of your life. With a MA in human behavior, a successful business and 2 teenage daughters, Colette provides a unique combination of education, research, real-life experience, and heartfelt humor to motivate you with her high content programs. Improve your Communication Skills, Work-Life Balance, Sales, Leadership, Assertiveness, Negotiation…all wrapped in the genuine power of Speaking Your Truth.

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  1. Oh Colette, this is BRILLIANT!!!  I LOVE it!  It makes me want to find some ways to do something like this. Thanks so much for sharing this experience.

  2. AWESOME post. Not only is it a great message – it makes me want to fly Southwest! I never have. I keep hearing stories about them that make me want to!

  3. Thanks Colette for the reminder that there is always the opportunity to find and/or create the exceptional from the ordinary. I’m with Kelly re: Southwest!

  4. What a wonderful post, Colette!  I’m so impressed with the graceful reminder to the passengers to use their manners!  Fantastic!

  5. Anything to get out of doing work – ask someone else to do it!  Just kidding – I love the story and love how you pulled applicable application to it.  Awesome!!

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