What & Why – The Great Communicator’s Thelma and Louise

If someone does something that you like, when you give them feedback, make certain to tell them exactly WHAT they did or said that you liked, and WHY their actions were effective.

Frequently we says things like, “Bob, great report! Keep up the good work!” Or, “Barb, nice job on the training session.”  How does someone replicate something as vague as “great” or “nice job?”

Try this instead:  “Bob, I really like how you structured your project report (specifically what.)  It makes it very easy to read and understand quickly (specifically why.)”

Or, “Carol, I really appreciate all the interaction you incorporated into the training session (specifically what). It will help everyone retain the information (specifically why.)”

Lewis & Clark, Batman & Robin, What & Why.  Marriages made in heaven.

From your Motivational Speaker, Linda Larsen, who is FASCINATED with people who communicate well


Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700

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  1. Linda, you did a fabulous job of boiling feedback down to a two-step strategy which means anyone can put it into action! Did this motivational speaker follow the format correctly?! :-)

  2. I just did this recently with a group of attendees after a motivational keynote address.  People came up to me and said they really liked my speech.  Instead of just saying ‘Thanks so much!” I practiced what you just suggested and said, ‘Thanks so much.  What did you like about it?’  And, because 90% of the answers were the same, I know exactly what to keep in my speech!  Thanks Linda for validating how important what and why are!

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