Warning: Don’t Tell a Motivational Speaker with a Blog How Wonderful You Are!

As a motivational speaker I am THRILLED to give examples of AMAZING customer service when I receive it.  And I was PERFECTLY ready to praise this particular guy to anyone who would listen – until I went back to his restaurant this morning.  Let me explain.

Last night I went to a new dining establishment with my husband, the fairly-famous-in-these-here-parts Weather Muffin.  Well because of his fame, I guess, the owners were sooooooooooooooo nice to us. They brought us fabulous food and gave us excellent service.  At one point one of the owners stopped by our table to talk about how someone came into their place several weeks ago and was really impressed with the great quality service and food.  Turns out that the diner was a concierge from a nearby 5 star hotel and started sending DROVES of people to them.

I remarked to him, “Wow – what a great service concept!  To treat EVERYONE who comes in like they were a concierge from another establishment and could recommend hundreds of people to you – whether they could or not!”  I told him that he was brilliant – and no doubt I would be back.

And so – back I did go.  This very morning.  For breakfast after Church with my girlfriend.  No Weather Muffin – just me and my friend.  And guess what?  The same owner guy greeted me at the door – and when I said, with a huge smile, “I’m baaaack!” he replied, “That’s nice. How many in your party?”

That’s it. No smile. No “How great to see you again!” (even if he didn’t remember me, which clearly he didn’t – he could have at least PRETENDED like he was happy to see me since OBVIOUSLY I was indeed – BACK!) 

Moral of the story:  If you are going to espouse a fabulous customer service idea  like “treat every customer like a person who could refer hundreds of people to you – whether they can or not” – then for crying out loud – PRACTICE the danged idea!

You just NEVER know who’s gonna be blogging about you the next day.

From Motivational Speaker Linda Larsen, reminding us ALL to walk our brilliant talk

 

About

Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700
http://www.lindalarsen.com

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Comments

  1. What’s sad is that owner probably is clueless that he left a bad taste in your mouth — no matter how good the meal! As a motivational speaker who shares your philosophy of walking the talk, I work daily to keep myself aware of my own inconsistencies. Great reminder.

  2. Thanks Linda, a great reminder to all of us of both the value and cost associated with “walking/not walking the talk.” So seemingly simple… I just met with an aspiring motivational speaker who is the principal at a local high school; when he spoke I could just feel his commitment and care to the well-being of his students… that complete congruence of message and action (integrity) made me want to help him in whatever way I could… the world can always use more examples of people walking their talk… oh, and I’ll be loudly advocating him and his school to anyone who will listen.

  3. Giving the guy the benefit of the doubt, maybe he was just off his game that day. Although that is probably not the case, let’s just say. Nevertheless,what you experienced is probably enough or most people to never come back. While you have graciously not mentioned the name of the restaurant, how many other people would? Think YELP. It just goes to show that you can never allow yourself to give in to a bad day. Think about the ramifications of a motivational speaker dropping the ball in front of a convention full of people. Then the effect really multiplies.

  4. Bill is right on his comment Linda. So glad to hear your thoughts on this. As a motivational speaker with clients in the foodservice industry, I have seen many examples of both great and not so great service. But the fact that this guy was so proud of his service and than didn’t match it, yikes. Back to Bill’s comment, I shared the stage with another motivational speaker and then we were on the same flight back to L.A. I witnessed this amazing speaker throw a hissy fit in the airport and started calling people REALLY inappropriate names. It was not the same person I saw on stage. To this day, my goal is to be authentic – on AND off the stage. THANKS!

  5. When I get great service, I shout it from the rooftops – ie my motivational speaker sites. And when someone ticks me off – I shout it from the rooftops.

  6. As another motivational speaker who lives in the same town as you, Linda, I’m DYING to know the name of this place! Let’s put Bill’s theory to the test and see if that was an off day. Ready for a re-blog anybody?

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