The Power of a Calm Cool Collected Business Decision

mr spockIt was clearly stated, straight forward and genuinely pleasant.  I heard my husband (you may know him as the Weather Muffin) on the phone canceling his credit card.  He had, for the first time in the ten years that he had the card, inadvertently missed a payment due date by two days.  He requested that they reimburse him the $30 late fee charge, and when they declined, he calmly said, “I understand.  Then will you please cancel my credit card account?”  After a pause I heard him say, again very calmly, “I’m not frustrated.  It’s a business decision.”

It turns out that in the end, he was indeed reimbursed the $30 and he kept the account active.  But he never wavered from his position.  He set a very powerful example of how effectively someone could actually function and communicate from the left, logical, analytical side of their brain – and get very excellent results.  An activity seldom experienced by some of us right-brained, emotional, impulsive types! 

So the next time this kind of situation happens to me – and I want to get a bit indignant or offended, I'll simply think to myself, "How would Mr. Spock handle this?"

From your not-so-left-brained motivational speaker, Linda Larsen

About

Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700
http://www.lindalarsen.com

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Comments

  1. Mr. Cool, calm and collected gets credit where credit is due! from both his lovely motivational speaker wife and the company. Great results, great blog.

  2. Can I rent space in his left brain for when I have to make those kind of calls?  I know that sounds wierd but that's my right brain talking!

  3. Wow, how to keep cool under pressure? Do what spock does.  Or, next time I have a temptation to get indignant, I could ask 'What would the weather muffin do?'  Thanks Linda!

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