The Five Most Brilliant Words in Crisis Management

motivational-speaker-linda-larsen-secret.jpgIt was a meeting planner's nightmare and a motivational speaker's golden opportunity.

A large healthcare company had their annual conference all planned and ready to go, when it happened. Three days before the conference started, their opening keynote speaker had a family emergency and had to pull out. They called a former speaker whom they had used and loved many times before, and when she couldn't do it on such short notice, she recommended me.  And that's when I got the call. Friday afternoon. For a Monday morning presentation.

Flying into action, my operations manager, the Amazing Kate Holgate drew up agreements and handled logistics while I found out what they needed me to do and how I could best serve their objectives. Transportation was arranged, packing ensued, PowerPoint created, and emails were flying back and forth with everyone copied on everything. And then I saw it. The email with the Five Most Brilliant Words in Crisis Management. It was from Kate to the meeting planner and it addressed the unspoken but very evident stress that the meeting planner was under. She wrote,

"Breathe easy. We've got this."

The response from the meeting planner was swift and sincere. She thanked Kate again and again. She copied her boss on the email from Kate pointing out how FANTASTIC her comment was and how grateful she was to be working with us.  And during my time at the event, the meeting planner must have told me at least a half dozen times how much she appreciated us, citing Kate's words yet again as one of the reasons why.

Truly brilliant words, right? Could you use them when you are endeavoring to solve a problem, quell a crisis, or reduce someone's stress? I know I surely can – and will. Thank you, Kate Holgate!!!

About

Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700
http://www.lindalarsen.com

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Comments

  1. This also speaks volumes at what a pro you are to do an amazing job in a moments notice. Bravo!

     

  2. Brilliant words from the equally brilliant Kate!  I found myself calmed just by reading them and I'm not in the middle of any real crisis! Between Kate as your operations manager and you as the amazing speaker (who took what little time you had to create a power point to "best serve their objectives"), that meeting planner will be singing your praises till the end of time!  Bravo!

  3. AWESOME!!!! Kate is BRILLIANT!  I'm going to borrow those words – or rather that philosophy. Amazing how much better our clients feel when we assure them that everything is under control, and they can divert their energies somewhere else.  I do this sometimes in another area/way – when I close a sale. I always ensure them that this is going to be wonderful. Just in case they have the typical "buyer's remorse". Couldn't hurt to ensure them that their money was well spent. And then go out there and make sure it is.  Thanks LInda!!!!

  4. This motivational speaker is loving those words! What a calming statement.

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  1. […] While looking to help in a crisis situation with a meeting planner, motivational speaker Linda Larsen learned the five most brilliant words to use to make your client less stressed and very happy  […]

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