The plane has risen smoothly into the air, and I am firing up “April” my laptop, to get to work on my flight to … [Read more...]
Do you treat your customers like Pretty Woman or Gone Baby Gone?
I recently had two very different experiences with people who had definite, opposing views on treating or retaining a customer. Both have … [Read more...]
Using university students for phone messages…brilliant!
When I talk to my business audiences about how they can improve, I often suggest they go outside of their industry and study success stories and use … [Read more...]
When you let go of jealousy – you may discover true talent in others
Have you ever seen talent and wished you had it? In the past, if I saw someone who was more motivational than me, more successful than me, more … [Read more...]
Front-Row Service! What’s your tipping philosophy?
One of the great things I love about being a motivational speaker is the chance to really get involved in the associations or businesses that I speak … [Read more...]
Right Place…Right Time
When you look at successful people, you may wonder why they get all the luck. Or, you may see they are a hard worker, and that's why they … [Read more...]
Obsessed or just Passionate about Customer Service?
I believe in doing over-the-top things to please your customer (see my post on the amazing story of customer service by an employee at the Ritz … [Read more...]
I’m going to be Angry for 15 minutes – try it!
No, I'm not really angry. I'm not even frustrated. I'm actually having a great day. But as I contemplated what I wanted … [Read more...]
A tale of two leaders
As a motivational speaker, I am usually asked to open or close a conference with an inspiring message of hope. Or, I educate with a breakout … [Read more...]
Get to know your customers!
I have a contract with a fast-food restaurant chain that includes speaking and secret-shopping pre-work. I'm having a blast visiting these … [Read more...]
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