When I talk to my business audiences about how they can improve, I often suggest they go outside of their industry and study success stories and use … [Read more...]
Front-Row Service! What’s your tipping philosophy?
One of the great things I love about being a motivational speaker is the chance to really get involved in the associations or businesses that I speak … [Read more...]
Sorry? Really?
Like many motivational speakers, I shop in airports. Clothes, jewelry, books, gifts, doodads and what-nots - they all can be found in any one of … [Read more...]
Are You Too Difficult To Work With?
I was reading the blog post by the funny motivational speaker, Marilyn Sherman on customer service (link to blog … [Read more...]
Obsessed or just Passionate about Customer Service?
I believe in doing over-the-top things to please your customer (see my post on the amazing story of customer service by an employee at the Ritz … [Read more...]
Leggings Gone Bad
I just HAD to share this blog post from my wonderful wacky new friend Jessica Pettitt about the girl in the airport with the leggings. It's … [Read more...]
I Am So Embarrassed
Calling all customer service providers! Calling all men and women in relationships! Calling all....people! This one is for you. It's for … [Read more...]
Get to know your customers!
I have a contract with a fast-food restaurant chain that includes speaking and secret-shopping pre-work. I'm having a blast visiting these … [Read more...]
The Art of Providing Positively Outstanding Customer Service
As a motivational speaker, one of my favorite speaking topics is entitled, "The Art of Providing Postively Outstanding Customer Service." … [Read more...]
The 3 Truths of Great Service
Some of us are born to be motivational speakers, some of us are better off fixing cars but all of us can benifit from the following advice I found … [Read more...]
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