Serving Children? Love is in the details….

IMG_4819I love it when a brand is consistent in all the non-obvious ways.  As a motivational speaker, I get to see a lot of different organizations and watch what they do to serve their customers. Sometimes they get it, sometimes they don't.  

Today – they got it.

I spoke for a group at a Children's hospital in Colorado.  I was immediately impressed that the building had a giant silhouette of a child with a big baloon bouquet.  That would be the first thing a child would see when pulling up to the big scary building promising to heal them.  The next thing really blew me away.  There were several valey parkers helping patients, families, and visitors with their cars in the main entrance.  Then, instead of having carts to haul stuff…they had little red wagons.  What a gift!  They know they are serving children and seeing the little red wagons showed me that they understand who they are there to serve.  Bravo Children's hospital, bravo!

From your always impressed with details of love – especially to children motivational speaker, Marilyn Sherman


Marilyn Sherman, CSP is a Front-Row Leadership Expert helping people get out of the balcony and get a front-row seat in life. For over 20 years she has inspired audiences with topics on Visioning, Goal Achievement and having a No More Excuses attitude! Check out her fun, dynamic style at

Marilyn Sherman, Owner UpFront Presentations - Helping people get a Front-Row seat in their life!
9030 W. Sahara Ave #444
Las Vegas, NV 89117

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  1. Very cool! Such a small tweak to implement, and what a big difference it makes in creating a warm, inviting feeling for children. Bravo is right! And, bravo to you for sharing this example.

  2. What a great example of how to think like your customer and implement ideas that work for them! We sometimes forget that children are our customers too! Thanks for sharing this cool example.

  3. Can you imagine how grateful the parents of these children are for helping to ease a scary situation?  Great customer service really is in the details.  My question is: Did you get a ride into the building in one of these wagons, Marilyn? :)

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