The blinking light greets me as I walk into my latest hotel room, and I’m faced with a decision. You see, as a motivational speaker, it’s not uncommon for the meeting planner to leave you a message. Perhaps the sound check time has changed or they want you to have their contact info on site. Sure, most have your cell number, but perhaps it was misplaced or this was simply more convenient in the moment. And since I want to serve my customer, I quickly check the hotel voice mail.
“Hello this is the (hotel employee), and I’m calling to insure that everything in your room is to your satisfaction. If there is anything you need to make your stay with us more comfortable, please let us know.”
Here’s what you need to know: LEAVE ME ALONE!
I get it. They’re trying to reach out and make a connection, give me, the customer, an opportunity to ask for what I need or complain so they can fix it immediately. But for me they’re simply adding to my workload. I have to waste time listening to their typical message drone on before being able to delete in order to eliminate a never-ending blink.
Now perhaps if the message said, “Thank you for staying with (hotel name). Call down to room service for your complimentary bottle of wine and chocolate dipped strawberries,” I’d be singing a different tune.
I’m a big girl and if I need something, I’ll ask. After all, it’s a core principle I share in all my programs. So what am I saying? Not all of our customers are the same. And the best way to find out what someone wants or how they want to be served is to ask. After all, not everybody would choose wine and strawberries either.