Say What You Mean and Mean What You Say

Your-Communication-Connection-Speaker-Colette-CarlsonLate last week I flew to Richmond, VA for Executive Women International’s Academy of Leadership. I taught, "Leadership: It All Begins with You!" Here's a takeaway:  say what you mean and mean what you say.  Credibility is key to being an effective leader. And leadership doesn't require a title, it's a state of mind whether you're an executive assistant, business owner, sales person, motivational speaker or cashier at the grocery store!

So as I was checking in for my flight on the airline's website I was greeted with a big banner in bright blue across the top of the screen:  Where you sit is YOUR choice!  I click the button to select seats and get a message:  Seat selection is unavailable for your flight.  I had to chuckle.  So much for my “choice”!

We all know the back story:  airlines are trying to increase revenue by enticing us to upgrade to premier seat selection.  Get priority boarding and avoid the dreaded middle seat where you have to wrestle for an armrest for a small extra surcharge.   But the moral of my story….if you say anything, especially with a big bright banner –back up your word with action steps or you’ll never be credible. Two cents from your stuck-in-the-middle again motivational speaker!


Step into the Truth Booth, improve your life, and laugh along the way with funny motivational speaker Colette Carlson. How did she go from emotional coward and the Pizza Delivery’s favorite customer to #1 sales producer for sales legend Tom Hopkins and Brian Tracy, featured in Success Magazine, a 50 lb. weight loss, and inspiring audiences at Microsoft, Accenture, Pepsi, Boeing, and organizations worldwide? Visit her at or call 760-230-1212.

Colette founded Speak Your Truth, Inc. to share her success systems and inspire others to Think It! Speak It! Live It! Her tools and takeaways create authentic, long-lasting change in every aspect of your life. With a MA in human behavior, a successful business and 2 teenage daughters, Colette provides a unique combination of education, research, real-life experience, and heartfelt humor to motivate you with her high content programs. Improve your Communication Skills, Work-Life Balance, Sales, Leadership, Assertiveness, Negotiation…all wrapped in the genuine power of Speaking Your Truth.

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  1. Hahaha, so true Colette!  This message certainly applies to us motivational speakers when we promise our clients a specific outcome from our speaking topic.  We’d better deliver just what we say we will deliver!  Sorry you got stuck in the middle.

  2. Yes, it’s amazing how just the simple act of delivering on what you promise is a dying art. I am constantly amazed at the number of companies that do so much to tell me they believe in customer service – and then don’t bother to get my order right. Unfortunately, in today’s economy, these companies will lose business and probably never get that customer back. Thanks for sharing Colette!

  3. I like to take the message one line further: Say what you mean, mean what you say and don’t be mean when you say it!  Frenchie gave me an unsoiled compliment this morning saying that I am a nice person.  It was such a wonderful thing to hear.  Even when people are in conflict, I believe you can discuss, debate, challenge and be nice at the same time.  This speaks to the heart of your message Colette about speaking and living your truth.

  4. You bet, Marilyn. I so agree with speaking your truth — saying what you mean and meaning what you say with compassion, grace and tact!

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