Motivatonal Speakers Share A Tiny Secret That Makes a Big Difference
You spend a lot of money hiring motivational speakers like me to teach your employees how to deliver excellent customer service. While I'm sure those programs are all worth it, you might be forgetting one little thing that isn't such a little thing – the smile. I've been doing my own little consumer research project lately, and watching to see who smiles at me and who doesn't. I'm watching in restaurants, hospitals, stores – anywhere I spend my money. And based on what I've seen so far – I'm sadly discouraged at how few people smile at me, or even look at me for that matter. And I live in the South!
The other day I had an appointment with my local healthcare provider, located on the fourth floor of a busy building – all owned by the same healthcare group. I kid you not, EVERY person I passed looked up at me and smiled. Every one. Didn't matter where they were sitting – what they were doing – or how busy they were. They stopped, looked up, and smiled. I felt like I was in an episode of the Twilight Zone. By the time I reached my destination I was grinning like a fool. Never have I seen something so powerful. It was obvious that those people weren't just the happy ones in my city – or the ones who actually liked their jobs. It was obvious that somewhere along the way they had been trained to smile. And it stuck. So here's a tip that just might get you business – teach your people how to smile – even if they don't mean it. I think you will create a more positive experience for your customers which might just turn into more business. And if not, well at least your employees will be happier.
This is me signing off with a smile.