Motivational Speaker Gives Easy Customer Service Advice

Hey all you vendors out there who are trying to earn or keep my business – want an easy way to get my attention? Are you ready? Here it comes. Wait for it…

… Say my name.

Yes, it’s that simple. Use my name.

I’m staying at a hotel in Texas tonight – story of my life. And as soon as I got into my room (weary, and more worn out than my Aunt Bitsy’s girdle at the end of the day) – I realized that two of the lights wouldn’t turn on. I can handle the big things that come my way. I didn’t lose it when the taxi cab driver’s check engine light came on and he asked if he could pull over and have his mechanic take a quick peek. I didn’t lose it when I had to pay more to ship my books back home than I actually made. And I didn’t lose it when I realized that the food in the little fridge in the hotel room isn’t free. But something about those two lights not working, and I could feel myself channeling Linda Blair as my head started to spin around and I looked around for something to strangle.

I wondered for a minute if I really needed to get the lights fixed – thinking maybe I will look skinnier this way – but decided that I needed them on so if someone broke in the room and tried to ravish me, he might change his mind once he got a good look at all of this. And being the nut job that I am – I was actually offended for a minute.

I decided that I do in fact want the lights in my room to work and I called the front desk, ready to give them a piece of my mind. And if you know me, I don’t have that much to spare. So this was serious.

The guy answers by saying, “Yes, Mrs. Swanson, what can I help you with today?” In one second I went from irate to gushing like a little girl when the life guard winks at her. He changed my mood by simply saying my name.

I called down three more times – to thank them for sending up the electrician to show me how to put the plug back into the wall – to ask them for a wake up call – and to kindly suggest that they put Lifetime on their channel list. And every time he used my name. And every time I felt wonderful, despite the fact that I had only slept about three hours, and was pretty sure I left my favorite granny panties in the last hotel room for the cleaning crew to ponder over.

So all that to say, I love it when you use my name. So if you want my business, call me by my name. That one simple thing makes a BIG difference.

Your wacky motivational speaker, missing her granny panties,

Kelly Swanson


Motivational Speaker Kelly Swanson - called one of North Carolina's funniest women by Our State Magazine. Kelly lifts the spirits of audiences from coast-to-coast using humor, storytelling, and lives of the characters from Prides Hollow - Kelly's make believe small town. This unique approach to motivational speaking allows Kelly to break through communications barriers and connect directly to the audience's imagination.
Her powerful stories and wacky wit will make you laugh, remind you that you matter, show you how to see beyond your obstacles, and teach you how to stand up and stick out in a crowded market.
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Motivational speaker Kelly Swanson's website

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  1. Well, there you have it. The reason for your success. Never – in the history of motivational speakers, has any one of them EVER signed off with a picture of their panties. No one. Ever.

    And that’s why we love you.

  2. You’ve hit the nail on the head for an old Dale Carnegie principal: “a person’s name is to that person the sweetest and most important sound in any language”. Also, I think I got a LifeLock perv alert for that life guard.

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