Motivational Speaker Gets a Surprising Upgrade

As a motivational speaker, I travel a LOT.  And while I can’t afford to fly first class, I often get upgraded because of my frequent flyer status.  So when a recent connecting flight in Atlanta got cancelled due to mechanical problems, I knew there wouldn’t be a chance of getting first class on the new plane (I hadn’t been booked in first on the flight that cancelled.)

I stood in the LONG line and watched as the  stressed out gate agent had to deal with rebooking every single irrate, unhappy, frustrated passenger who wanted to blame HER for the problem.   As I slowly made my way up to the front of the line, I noticed the agent got crankier and crankier as her customers got nastier and nastier.  So when I finally made it to the counter, without even looking up at me she said curtly, “Name.”

Instead of giving her my name, I leaned in to her and said, “This must be insanely stressful for you.  Whatever you are being paid, it’s not enough.”

She looked up at me and I swear, she almost started crying.  “Oh it IS stressful!  It REALLY is! I just don’t know if I can make it!”

I told her that she was doing a herculean job in the face of an impossible situation, and continued to talk as she rebooked me on the next flight.  When she handed me my new ticket I noticed that she had booked me in first class.  Surprised, I said, “Oh, I wasn’t booked in first class on the original flight.”  She looked back at me and with a little smile said, “You are now.”

While I did not choose to be kind and empathetic with her as a ploy to get something in return, it reinforced my belief that EVERYTHING we do or say, and the intention with which we do or say it will come back to us.  Sooner or later, it will come back.  This one just happened to be sooner – leaving a very surprised and happy traveler in its wake.

From your happy motivational speaker in the sky, Linda Larsen

Helping people bring their finest, best & happiest self to life!

 

 

 

About

Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700
http://www.lindalarsen.com

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Comments

  1. What a lovely outcome to a motivational speaker who always speaks with the best of intention! I’ve witnessed this transformation in lots of customer service employees who are on the grouchy side. It’s a win win! Happy for your return fight comfort!

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