If you’re doing it right, you’re smiling

If you're doing it right, you're smiling!

Try this on for size

There I was ordering deli meats from a counter inside a grocery store on a recent road trip.  Mister McScrooge was doing everything right – offering us samples, slicing our requests to our satisfaction, asking if there was anything else he could do for us. I looked at my husband, wondering what was wrong with this transaction? There was something missing.  Then it hit me.

His smile.

He didn’t smile one time!  As a motivational speaker by trade, I couldn’t let this go. So I started making comments like ‘Thank you very much. Awesome. Appreciate it.’  To no avail.  No smile. Nothing. 

Then, as he was wrapping up our final order, a co-worker walked by with a pan fresh out of the oven with a warning; “Hot stuff…hot stuff”.  To which Mister McScrooge turned into Mister McSmooth and quietly responded, “Why yes. Yes I am.”

Ha!  It was so subtle and so funny!  To which I replied, ‘Oh you are, are you?’

And there it was…a huge grin!  One of those ‘oh I got caught’ grins! His whole face lit up!  He even, dare I say it, laughed!  I wondered where was THAT smile when we walked up to his counter?

I don't know what the message is to this post exactly.  Is it the importance of a smile? Is it the insistence to hang in there and find a way to make someone else smile? Is it to be more aware of how important human interaction is when serving others? I don't know.  But what I do know is that when I saw that smile on the worker as I walked away, it put a smile on my face and it made my day.

From your happy to be smiling today motivational speaker, Marilyn Sherman


Marilyn Sherman has been a motivational speaker for 18 years helping people get out of their comfort zone and get a front-row seat in life! She speaks to groups large and small and has audiences laughing while learning what it takes to have more success in their work and life.

Marilyn Sherman, Owner UpFront Presentations - Helping people get a Front-Row seat in their life!
9030 W. Sahara Ave #444
Las Vegas, NV 89117

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  1. Whatever the message to this wonderful post, you left this motivational speaker smiling BIG! Raised by a father who smiled at everyone he met, I've been known to flash the pearlies. While waiting for my luggage, another individual and I locked eyes simply by accident. Rather than dart away, I smiled, and I'm happy to report he smiled back. And, then I smiled on the inside. Thanks for reminding me of the power of a warm smile.

  2. Ah yes, I have had this happen too, Marilyn! I do EXACTLY what you did, being as friendly as possible hoping to elicit a smile. And if he smiles (regardless of whether its from something I said or something else), I immediately say, "Wow! What a GREAT smile you have! It makes ME smile just looking at you!"  He usually smiles more then. We motivational speakers are a curious lot, aren't we?

  3. I have seen this happen too, and it amazes me that they will smile at a co-worker, but not the customer!   In fact, I wrote about this a while ago. I think I'll share it again.  (Bill likes it when we refer back to older posts!)


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