There I was ordering deli meats from a counter inside a grocery store on a recent road trip. Mister McScrooge was doing everything right – offering us samples, slicing our requests to our satisfaction, asking if there was anything else he could do for us. I looked at my husband, wondering what was wrong with this transaction? There was something missing. Then it hit me.
He didn’t smile one time! As a motivational speaker by trade, I couldn’t let this go. So I started making comments like ‘Thank you very much. Awesome. Appreciate it.’ To no avail. No smile. Nothing.
Then, as he was wrapping up our final order, a co-worker walked by with a pan fresh out of the oven with a warning; “Hot stuff…hot stuff”. To which Mister McScrooge turned into Mister McSmooth and quietly responded, “Why yes. Yes I am.”
Ha! It was so subtle and so funny! To which I replied, ‘Oh you are, are you?’
And there it was…a huge grin! One of those ‘oh I got caught’ grins! His whole face lit up! He even, dare I say it, laughed! I wondered where was THAT smile when we walked up to his counter?
I don't know what the message is to this post exactly. Is it the importance of a smile? Is it the insistence to hang in there and find a way to make someone else smile? Is it to be more aware of how important human interaction is when serving others? I don't know. But what I do know is that when I saw that smile on the worker as I walked away, it put a smile on my face and it made my day.
From your happy to be smiling today motivational speaker, Marilyn Sherman