Is it me, or are sales people not listening to prospective customers? I don't mind hearing someone's pitch, as long as it doesn't sound pitchy. You know, when you ask the pitcher an odd question; they stammer for a minute, and then get right back to the script? Yeah, you just lost me. This just happened when I was at a department store needing some new moisturizer. The representative asked me what I wanted, and I said I was looking for a good facial moisturizer. Then he asked me "Do you have dry skin or really dry skin?"
I found this question to be silly. So I told him it was a silly question because you either have dry skin or not – how do you measure dry vs. really dry?
He gave me some answer, but I just wanted him to move on to the sampling part of his presentation.
His product was actually pretty good. He cleansed one side of my face and moisturized that same side with his special cream and it in fact did make a difference and I bought it. Then, as any good sales person would do, he went for the up-sell and asked what kind of body lotion I used. I told him Donna Karan – and he encouraged me to try his. Okay. Why not? Then he took my arm and asked it. Yes, he did.
"Do you have dry skin or really dry skin?" I couldn't believe it! This time, I really called him on it! I said, "That was silly the first time you asked me, and it's even more silly now."
Is it me, am I being too sensitive to people trying to sell me? I don't think it is asking too much to actually listen to your prospect and adapt your sales pitch accordingly.
I didn't buy the lotion.
From your totally moisturized motivational speaker, Marilyn Sherman