One of the great things I love about being a motivational speaker is the chance to really get involved in the associations or businesses that I speak for. One of my popular keynotes is 'Why Settle for the Balcony? How to get a Front-Row Seat in Life'. I have a lot of clients in the foodservice and restaurant industry and was approached to write a book about service. So, I took my front-row philosophy and extended it for my clients and came up with Front-Row Service.
I partnered with a young server who was number one in tip percentage and check average in both the restaurants he worked in. So, we wrote a book together and now I have a new offering for my clients in the form of a book and a new speech.
I have a new found respect for waiters and waitresses. They work very hard and based on my research, there are people in this country who have a very defined philosophy about tipping – they don't! So, even though my book gives strategies and suggestions on how to increase tip percentage, check average or return visits to your restaurant, what I am really doing is increasing the chances of people giving better tips. There's always that one person who skimps out and doesn't leave much of a tip, regardless of the service.
What is YOUR philiosophy on tipping? Do you start at 20% and go up or down depending on service? Or, are you a 15% no matter what? If the server is bad, do you leave nothing for them, but tip the food runner or busboy on the way out? It's very interesting to me. I'd love to hear what you have to say on it.
In the meantime, here is a short clip of me telling one of my more popular stories about service that I use in my book.
Enjoy and don't forget to tip your waitstaff!
Click the link below to enjoy the clip: