Front-Row Service! What’s your tipping philosophy?

Want more tips or return visits to your restaurant? This is for you!

Want more tips or return visits to your restaurant? This is for you!

One of the great things I love about being a motivational speaker is the chance to really get involved in the associations or businesses that I speak for.  One of my popular keynotes is 'Why Settle for the Balcony? How to get a Front-Row Seat in Life'.  I have a lot of clients in the foodservice and restaurant industry and was approached to write a book about service. So, I took my front-row philosophy and extended it for my clients and came up with Front-Row Service.

I partnered with a young server who was number one in tip percentage and check average in both the restaurants he worked in.  So, we wrote a book together and now I have a new offering for my clients in the form of a book and a new speech.  

I have a new found respect for waiters and waitresses.  They work very hard and based on my research, there are people in this country who have a very defined philosophy about tipping – they don't!  So, even though my book gives strategies and suggestions on how to increase tip percentage, check average or return visits to your restaurant, what I am really doing is increasing the chances of people giving better tips.  There's always that one person who skimps out and doesn't leave much of a tip, regardless of the service.

What is YOUR philiosophy on tipping? Do you start at 20% and go up or down depending on service? Or, are you a 15% no matter what?  If the server is bad, do you leave nothing for them, but tip the food runner or busboy on the way out?  It's very interesting to me.  I'd love to hear what you have to say on it.

In the meantime, here is a short clip of me telling one of my more popular stories about service that I use in my book.  

Enjoy and don't forget to tip your waitstaff!

Click the link below to enjoy the clip:

Hospitality story that's in Marilyn's new Front-Row Service book


Marilyn Sherman, CSP is a Front-Row Leadership Expert helping people get out of the balcony and get a front-row seat in life. For over 20 years she has inspired audiences with topics on Visioning, Goal Achievement and having a No More Excuses attitude! Check out her fun, dynamic style at

Marilyn Sherman, Owner UpFront Presentations - Helping people get a Front-Row seat in their life!
9030 W. Sahara Ave #444
Las Vegas, NV 89117

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  1. I've always tipped more than the average, because I feel like an extra dollar from me will mean more to them than it will mean to me. That, and I'm not good at math.

  2. Loved the story on the video. What stellar service and heart. I'm pretty much a straight 20% gal – including booze and all. My brother has been a server for over 25 years, so I hear all the stories! Shockingly enough there are those people who still won't tip no matter how fabulous the service. Sad, but true. People can justify it all they want but I simply believe they are cheap. The end.

  3. I usually tip 20% and round up if need be.  I'm like you Kelly, that extra dollar may mean a lot to that person.  If I have gotten stellar service, I will throw in an extra bill of some kind, depending upon how expensive the restaurant is.  Last night we were at Roy's and the service was PHENOMENAL. We tipped 20% and threw in an extra $10.  This guy was seriously brilliant. He remembered (or put in the computer) what I drank the last time I was in the restaurant (last December) and after we sat down – he asked if I would be having the White Haven Savignon Blanc again. Oh yes.

  4. I spent way too many years as a waitress so I'm very sensitive to the tipping thing.  I'm a 20% tipper unless the service really stank.  Loved the story on your video!

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