Customer Service Magical Words

I was waiting in line for the cashier to finish up with the customer ahead of me.  I was just calmly day dreaming about who knows what – when the cashier looked up at me and said, “Please be patient.”

I thought to myself, “Whoa, don’t I look patient?”

I know what she was trying to say, however it sounded like she was ASSUMING that I was being impatient when, in fact, I wasn’t.    Here’s what she COULD have said that would have carried an implied positive assumption:  “I appreciate your patience.”

Ahhhh.  Magic.

From your very patient motivational speaker, Linda Larsen

About

Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700
http://www.lindalarsen.com

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Comments

  1. Amazing how just a tiny twist of the words can change the reaction in the listener. Thanks for sharing Linda!

  2. You are always amazingly patient, Ms. Motivational Speaker Linda Larsen! Great tip for customer service individuals and everyone!

  3. Such a simple change of wording has such a huge impact!

  4. This shows how important is is to be able to “read” a customer before making statements like that.  Not always accurate, I know, but a good skill to hone, none the less.  

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