I’ve always been a big proponent of catching someone doing something right and providing a word of praise or reward. When my one- and two-year-old daughters finally let me go to the bathroom alone, I came back to the playroom applauding and dancing. “You let Mommy go to the bathroom by herself today!” I even did a cartwheel (hey, it was over 16 years ago). They beamed at their accomplishment, and I gained a bit of peedom. A few years later in the grocery checkout line I randomly turned to them and said, “Since you’ve never bugged me about buying candy, choose any piece you want!”
Imagine my joy when reading an article that nursing homes are changing the way they get results. Rather than impose citations, fines and other sanctions when serious problems are discovered, some are providing financial incentives that encourage better services. Ohio is leading the game with almost 10% of the Medicaid payments to nursing homes being dependent on residents’ satisfaction, number of nurses on staff and medical complication rates. They can get financial bumps for meeting quality standards. Medicare is planning to roll out a national program over the next several years. How cool to reward staff for doing a quality job rather than punishing them for not.
In fact, this motivational speaker is on a mission today to find people who are making life better for others and personally thanking them. Will you join me?