Beware of This Email Trap

These days it is SO easy to think of some email messages as “pop up” conversations that you can quickly reply to and then carry on with your work.  Ahhhh, but that can be such a trap.

Kate, my operations manager, and Vice-President-in-charge-of-making-things-happen, emailed a company that we had done business with in the past.  She said that we wanted to place another order with them and needed to make a small change to the artwork.

Here was their exact email message in response:  “Here’s our fax number.”

Missing from the message:  “We’re so glad!”  “Thank you for your order.”  “You da bomb! “Peace be with you.”  Something!!!

Great words to use (no matter whether the message is an order or simply typical business correspondence) are: “Thank you so much for your message (or your order, or continued business.)

From your motivational speaker, Linda Larsen, continually looking for those hidden communication dangers

About

Motivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 941-927-4700
http://www.lindalarsen.com

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Comments

  1. So true Linda. Nothing turns me off faster than a vendor who acts like they don’t care if they do business with me or not. As a motivational speaker, I talk about making connections to establish relationships to get the business and keep it. Your example, is the wrong way to do it. You would think that in today’s economy people would be working harder to get our business.

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