The plane has risen smoothly into the air, and I am firing up “April” my laptop, to get to work on my flight to Chicago.
“Good afternoon Ms Evans, may I get you a beverage?” I am surprised to hear my name and look up into the smiling face of Judy, our flight attendant. “Um… seltzer, no ice, please.” I stammer.
As Judy hands me my drink, she looks into my eyes and says “It is such a pleasure having you on board” and she MEANS it!
After she is finished serving the rest of the plane BY NAME and telling each person how nice it is to have them on the flight, I have to find out a little more about this over-and-above woman. “Oh, the name thing is something I have been doing for years. We have the list of passenger names, and I have met so many interesting people this way.”
As a motivational speaker on soft skills, I am delighted with this woman and the positive impact she is making in the lives of so many.
If you are ever lucky enough to be on a flight hosted by Judy, you will feel the magnitude of her oh-so-simple act of engaging. No additional time, money or technology needed – Just the simple power of human connection.