Are You Too Difficult To Work With?

I was reading the blog post by the funny motivational speaker, Marilyn Sherman on customer service (link to blog post: it got me to thinking about being accessible to our customers, and more importantly, being easy to work with. We all like to think we are easy to do business with. But are we sure? Have we defined what customer service looks like in our business? Do we know what our customers define as good customer service? Do we return calls in a timely manner? Do we respond to deadlines? Do we listen more than we talk? Do we show them we appreciate their business? Is our website easy to maneuver? How many hoops do they have to jump through to do business with us?  

Sometimes I wish CEOs would call their own companies and see what it feels like to enter voice mail hell – or be put on hold three times – or have to talk with someone whose accent we can't understand. Often I wonder how in touch the people at the top are with the front line service?  And so today, I'm going to step back (as best I can) and try to see what it's like to do business with me from the customer's perspective.

If you think this doesn't matter, you're wrong.  I have heard many clients complain about how hard it was to work with their last speaker. Amazing how they remember a small detail like what the speaker made them pick up for their green room –  over the job perfomance of the speaker! Being easy to work with matters. Can you afford to lose that business?



Motivational Speaker Kelly Swanson - called one of North Carolina's funniest women by Our State Magazine. Kelly lifts the spirits of audiences from coast-to-coast using humor, storytelling, and lives of the characters from Prides Hollow - Kelly's make believe small town. This unique approach to motivational speaking allows Kelly to break through communications barriers and connect directly to the audience's imagination.
Her powerful stories and wacky wit will make you laugh, remind you that you matter, show you how to see beyond your obstacles, and teach you how to stand up and stick out in a crowded market.
To book motivational speaker Kelly Swanson:
Motivational speaker Kelly Swanson's website

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  1. Thanks for the shout out Kelly and for taking it a step further.  A friend of mine is an executive who recently lost his job.  He created a website for people to know his skills and consider hiring him for a position.  However, there is no phone number anywhere on his site.  There is a place that if you wanted to contact him, you have to fill out a form.  I want people to easily find me AND be able to call me anytime!  I don't want my clients or prospects to jump through any unnecessary  hoops to hire their next motivational speaker! 

  2. Oh you are SO right, Ms. Kelly. I've heard horror stories about other motivational speakers who were difficult to work with.  We are the service provider and they are our customers.  Like I have always said, "In a customer service interaction, the one who puts the money on the table wins."

  3. Plus it's just so much more fun to be easy! Having said that I also need to re-evaluate some of my practices when busy. Perhaps find more help so that it's not too easy to let time slip through the cracks while on the road.

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