Calling all customer service providers! Calling all men and women in relationships! Calling all….people! This one is for you. It's for those times when you do something thoughtless or idiotic and are not sure how to recover. Read my first hand encounter with a US Airways flight attendant who snapped at me when I asked for a glass of water. This – is a good one!
Click here: A Second Chance at a Good First Impression
About Linda Larsen, CSPMotivational Speaker Linda Larsen, CSP has been described by meeting planners and audiences as "hysterically funny," and "riveting." Known for her ability to connect on an authentic and emotional level with audiences, her spontaneous sense of humor, and her engaging and powerful stories, Linda is passionate about sharing ideas to help people live their finest, best, and most productive lives. Her riveting and true story of being kidnapped and held hostage at gunpoint by an escaped convict, and the strategies she used to escape, will give people the tools THEY need to rise above any of life's toughest challenges, to communicate more effectively with THEIR difficult person, and to find creative solutions to THEIR problems. To book motivational speaker, Linda Larsen: 800-355-4420
http://www.lindalarsen.com
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This is such a great post, Linda. And it affirms the simple truth that people will forgive you when you admit to your mistakes. Look how QUICKLY you let it go, once she addressed her behavior. As a motivational speaker, I always say that people don't expect leaders who are perfect – but leaders who admit responsibility when they aren't.
I wouldn't have thought to use that phrase but it's so true! "I'm so embarrassed" conveys all three messages perfectly. Brilliant!