I once read something a long time ago that has profoundly impacted the way I look at difficult people. The statement was, “Every person you meet has a story that would break your heart.”
If I look at “difficult” people through that lens, I am immediately filled with a little more understanding and compassion. I am also much more in control of my negative emotions. And when I am in control of my negative emotions, I am better able to resolve the problem.
Linda Larsen, motivational speaker